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Customer Visit Management Mobile Reservation

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SEDCO was established in 1983 with a unique mission of providing specialized IT solutions to a variety of niche markets.

Backed up with distinguished business and technical know-how, together with a dedicated team of professionals, SEDCO had succeeded in many lines of businesses that it pursued.

The diverse nature of the products and solutions implemented by SEDCO, together with its market reach and commitment toward its customers, gave it a unique position in the IT industry. SEDCO has a wide spectrum of capabilities from the hardware level, where SEDCO designs and produces its own electronic cards, up to enterprise business applications.

Customer Visit Management Mobile Reservation

The Problem

UI Design and development of the entire solution from keeping perspective of the integrating with large scale Enterprise application. Multilingual aspect of the application was one of the challenge as there were Arabic, Turkish, French and English as primary languages. The business intelligence function automatically collects data and statistics that show you how many customers are visiting, both in real time and historically. It also shows you transaction times, waiting times and staff’s idle times. The business intelligence, analysis, and forecasting functions enable you to collect all this data, and to organize, categorize, analyze it. You can see patterns that may otherwise go unnoticed, and predict future trends based on real data.

Solution

CVM is a suite of products that include queue management, touch screen kiosks, central management, digital signage and customer feedback functions. Digital signage enables you to target your adverts to the customers that are currently in your shop or office. The queue management element ensures that the customers watch the screen where you advertise, as they want to see how their ticket number is progressing through the system.

Result Obtained

Banks, hospitals, retail shops, insurance companies, telecom operators and government agencies in 44 countries are already seeing the benefits of the system.

ROI and Benefits

Hundreds of companies in different parts of the world are using CVM from SEDCO in their daily work. Banks, hospitals, retail shops, insurance companies, telecom operators and government agencies in 44 countries are already seeing the benefits of the system

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