Decdperserij, has set the standard for independent CD and DVD manufacturing for musicians, businesspeople, and film-makers among Netherlands. And rapidly increasing their customers and offer service of additional products to provide customer single platform to make artist music or video project stand out from the crowd.They were looking for a technology partner to help them create a completely customized platform for their customers where they just have to click.. click and wait for product to be delivered.The same way, Very strong back-bone for fully customized back-office that has a full tracking system, linked to their factory for up-to-date product information, built a system that allowed for customized automated E-mails to be generated. **Challenge** - Product's having different configuration for various categories - They required completely customized order and check-out process that match with their industry and need - The experience had to be seamless between initiating project to delivering project/order.That needs highly customized and stable order process. - They required a stable platform that can handle high peaks in traffic and ordering - They required split shipping concept to their Website - They required to Increase customer loyalty and happiness by rewarding purchases, referrals, visits .
Because Magento gave them over 70% of what they needed out of the box, Decdperserij could focus on the custom modules that manage their , - Online customer accounts that retain order details, including exact printing specifications, for quick and efficient reorders - Stronger promotional and product-bundling capabilities - Created a custom filtering solution that allows products to be filtered by multiple categories at once, creating an improved user shopping experience - Created Customized module for product view to order and more streamlined checkout that aligned with Decdperserij's business flow - Created a custom module for shipping - Split Shipping . Customer can split single order to deliver multiple address. - Back office is fully customized to provide unique and easy access to the admin users that include customized dashboard,customized reports as per their need. - The user interface is very important aspect of the website.Flow/Navigation of the website need to be designed for considering any type of users or customer. It shall provide dialogue boxes, help screens, radio buttons, drop-down list boxes and spin buttons for user inputs The fully customized admin panel for Sales-Person.One of the great advantages is that the architecture of this platform allowed salesperson to drop right into the solution, so that, once those orders came in from custom piece[s], they are plunked right into the existing order management process.
Happy Users, Better Sales Customer feedback on the new sites has been almost uniformly positive. As a result, sales and revenue have consistently risen. Decdperserij was able to launch their online existence in just five months and they have been very pleased with the extensibility and modularity of website including out-of-the box functionality for managing product catalogue, Different process of managing order management, range of built-in payment modules, newsletter integration, and one-stop interface for managing content. They’ve seen an appreciable increase in mobile conversion rate as well as a decrease in cart abandonment. Their newly launched - website and order funnel has led to an increase of the conversion rate by +38% in 2014
ROI and Benefits
Decdperserij was able to launch their on-line existence in just five months and they have been very pleased with the extensibility and modularity of website including out-of-the box functionality for managing product catalogue, Different process of managing order management, range of built-in payment modules, newsletter integration, and one-stop interface for managing content. They've seen an appreciable increase in on-line conversion rate as well as a decrease client & staff complaints. Their newly launched - website and order funnel has led to an increase of the conversion rate by +38% in 2014
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