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:: Offshore Call Center Outsourcing Services
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| View our site DialOne.in for more details |
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| Having a Offshore Call Center in India is the
norm for several global companies today. In order to meet the growing
international demand for cost-effective, customer-oriented call centers
services, many organizations across the world are outsourcing call centers
services by setting up call centers in India. But what makes outsourcing
call centers in India such an attractive option? The country has intrinsic
strengths which make it a major success as an outsource destination for
call center work:
Outsourcing Call Center
Offshore Call Center Management / Customer Service support both inbound and
outbound telephone calls emanating in UK/USA will be answered by our well
trained Customer Service Representatives/ Tele Sales Represntatives in
India (Routing through our facility in USA through Toll Free Numbers like
1-800/888 number which can be locally dialed by anyone in UK/USA) and
with satisfactory good quality service and better/more efficient and prompt
response, very efficient and prompt transfer of All data from our client
to Call Center and Vice Versa.
Indianic establishes a bond between campaign clients and call center to
maximize profits. Grow loyalty and sales. Set higher goals.
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- Offering our Outsourcing Call Center / customer contact
centre Services.
- Managing it right through as the client would themselves do if on
their own.
- Taking the clients to the limits of IndiaNIC through our advanced
Customer centric Call-Centre Management.
- To start with, we will customize and setup our Call-Centre Services
to suit the clients Business need, upon understanding our clients needs;
Our expert team will assist our clients through out.
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| Our Contact-Centre can provide the following services on the clients behalf:
Receive all incoming calls from our clients customers who are looking for
Services/Support on your products that would include: |
| IN/OUT BOUND PHONE |
| We're not in a college town where kids pick up call
center hours between classes. Most of our CSRs have been doing inbound
customer service for at least 2 years. They love it. It's their career
of choice. Our employee turnover is so low that our CSRs get to know all
the nuances of your business. Since the person answering the phone is
the face of your business, don't you want a professional representing
your company? Sometimes our clients ask us to contact their customers
to make sure they were satisfied or to notify them of newly available
products. We are happy to perform those outbound and inbound phone calls
for them. |
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| EMAIL CUSTOMER SERVICE |
| Some customers would rather talk with their keyboard
rather than talk on the phone. We'll automatically send an email reply
that the message has been received. Our staff responds to the specific
email inquiries within 24 hours, 7 days a week. |
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| WEB CHAT |
Don't let your customers leave your site frustrated.
With web chat we can help make the experience efficient, enjoyable and
help increase your sales. We put a button on your web site that allows
customers to chat in real time with a CSR. We answer their questions so
they are encouraged to buy your goods.
In outbound business to business and business to consumer
calling we can have surveys and sales in these areas: Catalogue sales,
cable, financial services, fulfillment, continuity, health care, hi tech,
insurance, mortgage lead generation, market research, utilities, warranty
sales, product sales, fund raising, publishing, resort ownership appointment
setting, cable, medical referrals…AND MORE! |
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Inbound Call Center Services: |
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We can offer services are 24/7 and include: |
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- Technical Support:
Understanding that nowadays business moves
at a blistering pace. It is apparent that everyone is grabbing
hold of new technologies, advanced software solutions and brand
new products to stay on top. With all this growth and change
it can be difficult to provide the kind of first-rate technical
support consumers need and expect. IndiaNIC can provide excellent
technical support service to its clients. Our Support team can
be meticulously trained on our client's products, technology
and method of operations, thus, our technicians become your
tech support team and deliver personalized attention and customer
care to our client's most demanding customers.
- Directory Inquiry:
We can provide a wide spectrum of directory
inquiry and directory enquiry services by means of the client's
company's databases. Directory Inquiry Services answer a variety
of queries like how to get to a place, phone number of a subscriber.
- Secretarial Assistance:
IndiaNIC can provide many unique out-of-the-ordinary
inquiry services. To illustrate just one example, secretary
service can be mentioned. By dialing the number of this service,
one can leave an instruction to reach a desired person on the
telephone, send a fax in any part of the world or find out about
the cultural and sports events in any city.
- Lead Qualification:
When a Lead Qualification campaign is designed,
we design a process that takes the leads generated (the raw
leads) to the next level in our clients sales process. For us
the lead is qualified for our clients when the lead represent
an opportunity that meets your definition of a "best client."
- Help Desk Solution:
Indianic can be equipped with the expertise,
technology, and quality essential for customer care services
and help desk services. Our perfected customer relationship
methodologies are suitable to all aspects of operations, people,
and technology. We can offer services that can retain the best
quality levels at all times. At every help desk we can ensure
essential information is obtained and distributed in an efficient
manner.
- Payment collection:
Even a thorough credit investigation does not
guarantee that or clients will be paid promptly. However, proper
billing and follow-up procedures will increase that probability.
IndiaNIC can offer responsive and high touch customer care and
increased value efficiencies in payment collection.
- Travel Booking:
We can support organizations that are managing
online travel reservation programs and operations through call
center. We can provide specially customized support and services
including after-hours and emergency travel reservation assistance.
We value our clients business and therefore every request should
receive personal attention our client expect. Our travel counselors
can provide our clients travelers with 24/7 best-of-the-class
customer service.
- Order Taking:
Customers call a toll free number to place
orders from catalogs, brochures, TV, radio or print ads.
- Dealer Locate:
Callers are given information about the store
or dealer nearest to them.
- Real Time Inventory Status:
We can tell at any moment what the status
of your inventory is and if any items are backordered. This
can be done in real time or on a daily update basis.
- Real Time Shipping Status:
We can tell the date the order is shipped,
the method of shipment, and any applicable tracking numbers.
This can also be done on a daily update basis. Customers can
check on the status of their orders at any time.
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