Software Solutions That Will Transform Your Grocery Business
Groceries are perishable and so is this business too. Must be wondering why and how, correct? Okay. In our last blog we saw Reasons to invest in online grocery business post COVID-19. It is expected to grow even higher due to consumers’ preferred purchasing option now, that is online grocery buying and delivery concept. Global pandemic like COVID-19 indeed has a big impact on this without a doubt.
Nevertheless, consumers have experienced the on demand grocery concept to be more convenient, time saving, and safe. Who would not like fresh groceries getting delivered right at the doorstep?
Understanding the Need to INNOVATE
It just does not matter if you are the owner of the small or big grocery store. You have to have a system implemented to manage your grocery store successfully to streamline the operations, meet the business objectives, and reduce wastage.
Grocery business keeps owners and staff on their toes. It is complex and action-packed most of the time. Groceries are the products which can decay fast. You being the retailer must be running all day to efficiently manage the sales, operations, and stockist teams, just to ensure the inventory does not go into waste. More waste results in huge losses on a longer run.
Hence, it is required to have the solution that is business oriented, user-friendly, well integrated, and automated.
Challenges of the Grocery Retailers
You must have thought, what is the thing that has pegged down E-groceries to evolve like Ecommerce, in the last decade or so? Let us see some of the top-shelf challenges for grocery businesses to tackle.
Fortunately, today they all could be solved though.
Expenses for Specialized Infrastructure
Perishable groceries need investments and maintenance of storage and delivery facilities to keep them fresh.
Technology Glitches in Physical Stores
Conventional grocery businesses lack that ‘Smart’ move to enhance in-store experience of consumers and business operations.
Lack of Efficient Delivery System
It is highly impossible to track the high volume orders and the deliveries while meeting the needs of this Bermuda Triangle – Product quality, time, and cost.
Lack of Trust to Buy Groceries Online
Most amongst us would like to hold an orange in our hands to take a look before putting in the basket to take it home. Need to combine online and offline experience to solve this challenge.
Software Solutions for Grocery Business
Encouraging signs have been seen to overcome the challenges mentioned above using various technologies to integrate and automate multiple processes. Following are the software solutions for grocery retailers to take their businesses to the next level.
Online Grocery Storefront – a no brainer
The best thing you can do for your grocery business to boost sales is by making it available anytime of the day, even at nights. All you need to do is to opt for online grocery store development, a virtual storefront. This is a high time where food and commerce businesses need a storefront. Yes, an online store that is just a fast, safe, secure way to run and manage all your operations.
Considering the usage of mobile users, a mobile-friendly or responsive grocery website and a mobile app with an appealing UI/UX and a lot more features could boost your ROI. To name a few, please refer the list of features you can get to your online grocery store.
- Smart navigation
- Product availability tracker
- Quick checkout
- Order management
- Advanced bulk purchase
- Book time-slot to visit & pick-up
- Secure and easy payments
- User-friendly content management system
- Run promotions, offers, rewards
The goal of POS software solutions into grocery business is to maximise fresh product availability, minimise costs, and speed up checkout process. Delivery segment is kept isolated which will be explained in the later stage of this article.
Irrespective of having a single grocery store or a supermarket chain, POS solutions can help you with the following:
From the front of the store to the backend, monitor and manage every aspect of your business through a custom POS software solution.
Advanced Technology & Opportunities
Fetching quality data with the help of analytics and reports could be meaningful to install predictive analytics to forecast buyers purchasing habits.
Optimum Buying Experience
Offer the best possible customer experience through your sales channels, at any time and from anywhere. It helps to boost consumer loyalty and patronage.
To manage remote operations of supermarket chains, Cloud POS is the best solution that is easy to set up and scale up. Allows to make better decision making using the real-time data.
Some of the features of implementing a POS into grocery business are given below. Remember that it is possible to integrate POS solutions with your existing grocery mobile app or a grocery website.
- Barcoding and labelling using RFID
- Streamline ordering online to pick up later process
- Self checkout with self-payment options
- Inventory software integration to track stock
- Waste control
Inventory Management Solutions
“Sorry this product is Out-of-stock” is perhaps the most annoying thing while shopping in the hour of need. It is one of the most damning reasons behind huge losses the retailers have to bear in the grocery business. Talking about the need, groceries are essentials.
Hence, automated inventory control is the most sought after solution to control wastage and as a result, the losses. Maintaining an optimal level of inventory is a crucial part. Overstocking results in discounted items or waste, whereas understocking leads to product unavailability, loss of sales, and forgetful customer experience.
Now, what could be done to have a somewhat clear picture to manage your inventory? Don’t worry! Leveraging a robust analytics system, grocers can have a real time view on operations they carried out and plan precisely to procure products to control waste.
Inventory management software automates generation of purchase orders and defines what and when to pile up the stock. When integrated with the POS systems, it can also alert the stock managers via notifications. Have a look at the features covered by an inventory management software.
- RFID for product ID
- Inventory optimization
- Stock notifications (Alerts)
- Inventory reports
- Return stock management
- Multi-warehouse management
- View purchase orders history
- Sales and demand Forecasting
Grocery Delivery Software
There are basic two types of deliveries you can offer to your customers. This is because of the perishable nature of the products and consumer habits we have seen earlier in the article.
A consumer selects the products by having a look at the on demand grocery app and places an order. Then the consumer could have three options to complete the order :
The consumer order details along with the address will be received by the grocery store and the delivery operation will commence given the time and date of the expected delivery. The delivery boy or team will be notified about the respective order.
Click and Pick
In case the consumers want to have a look before the purchase, they make an order after checking product availability online. Instead of the direct delivery, they will select this option with a time slot for visit. The staff at the storefront will be notified and prepare the order to send a notification (Your order is prepared and ready) just before the time slot selected by the customers.
The delivery management software is often integrated with the POS, inventory management, 3rd party app in case of a partnered delivery system. Effective features of the delivery management system for an on demand grocery delivery are mentioned below.
- Estimated delivery time
- Real-time location tracking
- Scheduled delivery
- Scheduled pick up
The market out there is as competitive as anything. Time to be an early bird and see off the competition.
Online grocery business is scaling up of late and is gradually becoming a new hit for consumers around the world. Why not? It saves their last-mile fuel expenses and is far more convenient.
On the flipside, it is important for grocers to streamline everything that needs, based on the scope of the project. Nothing more, nothing less. And only a right software development company could help you do that.
Why choose IndiaNIC?
Since 1997, we have seen moments of success and failures both. Those who say we have only tasted success in our journey, they lie. But the extraordinary experiences and lessons from the failures have pushed us an extra-mile to provide a fitting solution that meets our client’s expectations and business objectives. We are not a product company, we are a service providing company. Delivering software products is not our only goal.
Ask our team of experts who have tons of experience in identifying challenges of grocery business. Team IndiaNIC will give you thorough guidance and consultation upon what your business needs along with end-to-end grocery software solutions development services.