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Project Objectives

Develop a platform allowing customers to book tables for 1-9 people by selecting a date and viewing available time slots.

Implement a booking system managed by restaurant managers for slot and menu management.

Provide restaurant owners with an analytical dashboard based on their subscription plan.

Enable super admin control for onboarding restaurant owners and managing the platform.

Allow customers to explore restaurant menus, leave ratings, and write reviews.

Create a subscription model offering tiered features for restaurant owners.

This platform enhances the dining experience by streamlining reservations, empowering restaurant management, and providing valuable insights, all while fostering customer engagement through ratings and reviews.

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Problem Statement & Challenges

The client faced challenges with table booking, slot and menu management, lack of business analytics, subscription models, customer reviews, and centralized platform control for restaurant owners and managers.

  • Undefined Scope: The client had only an idea for a restaurant reservation platform but lacked a clear roadmap for developing key functionalities such as multi-channel reservations, multilingual support, and user interaction workflows.
  • Lack of a streamlined table booking system for number of people with date and time slot selection.
  • Inability for restaurant managers to effectively manage slot bookings and menus.
  • Absence of an analytical dashboard for restaurant owners to track business performance.
  • No system for onboarding restaurant owners and managing the platform by a super admin.
  • Limited customer access to restaurant menus and inability to leave ratings and reviews.
  • No existing subscription model offering tiered features to restaurant owners.
  • Difficulty in centralizing control and management for restaurant operations and customer bookings.

Project Approach / Solution

Our approach to solving these challenges was

Discovery and Planning

We conducted detailed requirement analysis to define key platform functionalities, including mobile, manager, and third-party integrations.

Multi-Channel Integration

We designed an architecture allowing seamless synchronization between the customer mobile app, restaurant manager interface, and widget integration, ensuring consistent reservations.

Multilingual Support

Integrated multilingual capabilities across Lithuanian, Russian, and English, ensuring consistent user experience across all languages.

Subscription Model Development

We created a subscription system allowing restaurant owners to manage their subscription plans and access platform features according to their selected plan.

Testing and QA

Rigorous testing was conducted to ensure that data consistency and multilingual functionalities worked flawlessly across all devices and languages.

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Key Benefits

Multi-Channel Reservations

Customers can book via mobile app, restaurant manager interface, or third-party widget.

Multilingual Access

Users can navigate and book in Lithuanian, Russian, or English, improving accessibility for a wider audience.

Seamless Data Management

Reservation data is synchronized in real-time, ensuring consistency across all users and stakeholders.

Subscription Control

Restaurant owners benefit from flexible subscription management, enhancing their control over platform usage.

Improved Customer Experience

Customers can easily search and reserve based on criteria like cuisine and location, improving the overall user experience.

Result

The Boka Reservation platform was successfully launched, providing a robust, multilingual restaurant reservation system. The client was highly satisfied with the result, particularly the seamless integration across multiple reservation channels and languages. Positive feedback was received, highlighting the enhanced functionality and ease of use for both customers and restaurant managers. The project exceeded expectations and set a new standard for restaurant booking platforms.

Services Offered

  • Super Admin Wireframes
  • Designs and Wireframes
  • BRDs (Discovery phase)
  • Backend Development
  • Front end web Development
  • Mobile development
  • QA and Software Testing
  • AWS server support

Technology Used

  • Node Js (Backend)
  • React Js and Next Js (Front end)
  • Mobile (Front end)
  • MySQL (Database)

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