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Centralized CRM Solution for Institutes & Students
With a global network of 50,000 preparation centers, impossible to run with a manual management system, Cambridge English assessment handled us the task of coming up with an effective management solution, a centralized CRM based Web system.Project Brief
Based on our client’s request, our team developed a complete CRM based appealing yet easy-to-use web system axed on super-admin, B2B and B2C functionalities. It enables users the freedom to conduct English examinations, manage Emails & SMS marketing campaigns for students and other users, retain current user base and keep track of all the authorized centers aligned to Cambridge’s main admin institute.
Challenge Faced
Sendgrid email analytics to render statistics in a short time.
Meant to ensure the most efficient business management, developing this CRM system made us face the challenge of aligning different inquiries in a short deadline, creating a robust email analytics system enabling statistics extraction and assuring SMS status using Twilio. Our team faced the Challenge successfully and gladly!
Our Strategy
Creating a 4 level structure system consisting of Super-Admin, Authorisation center, Preparation center, and Students/Parents. Every preparation center will be aligned to an authorized center and all the authorized centers are aligned to Cambridge as the main admin institute.
Key Benefits
- The admin can add or remove the preparation and examination centers using this web platform.
- The preparation and examination centers can send push notifications to the students with ease.
- This CRM platform offers the best collaboration practices for greater visibility across all the layers of the users.
Our web team worked in close collaboration with client to deliver a fully functional CRM solution.
Results
The prototype was put into test by experts & Cambridge admin staff. After having confirmed positive feedback, the flawless CRM based web system was delivered successfully in the best delays and cost. We kept an active touch with our satisfied client for further needs and inquiries.
Technology Used
- Cambridge
- Case Studies
