Case Study of Incentex an Airline eCommerce management system

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About project

The client’s primary business is focused on the aviation industry. The client deals with a range of business from design to deployment of uniforms, PPE, and cabin cleaning supplies for the airline companies.

Incentex is an eCommerce web portal that caters all the requirements of aviation companies. It offers an end-to-end solution for managing and shipping orders to the users. SAP synchronization and integration of store, user, and master data management facilitate the airlines to manage complex business processes.

Objectives

The client had a web portal with several pitfalls, and the prime objective was to upgrade the entire web application without disturbing its functionality. There was a grave need to fix database and file structures for better access while making an eCommerce website more appealing than before.

The client also wished to improve the business logic implemented by other solution provider company. Every aspect of the client’s existing eCommerce web portal required different, unique and complex business logics for improving the UX.

Our Strategy

The web developers at IndiaNIC took the challenge of upgrading an up and running eCommerce application with the advanced features. Ingenious integration of both .Net framework and AWS to meet the client’s requirements more efficiently.

Experts at IndiaNIC reviewed and reintegrated codes while giving a catchy appearance and a seamless performance to the existing web portal. IndiaNIC enabled the client to come up with improved UX for the eCommerce management system, while enhancing business logic and integrating technology upgrades.

Visuals

Airport terminal services page of Incentex Web app

spirit airlines page of Incentex Web app

Made For

Companies related to aviation industry and their employees like Airlines Managers, supervisors, Pilots, Airport authority employees, Flight attendants, Ramp Agents etc.

Technologies Used

.NET

Results

The improved Incentex website enabled the client to manage business processes without hiring customer support executives. The end-customer can readily place the order and get automated updates while the client manages and executes their orders. Email and SMS notification facilitate customers to track their orders, and the inclusion of ‘live chat’ feature enables the client to improve communication. The client witnessed growth in business and could focus on the other businesses after getting a 360-degree eCommerce solution in the form of Incentex.

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