Marketplace
Development of an Integrated E-commerce, Project Management, CRM, and SCM Platform for a FF&E Supplier in the Hospitality Industry
Project Objectives
The project will create a comprehensive platform to streamline end-to-end operations including sales, project management, procurement, supply chain, and customer relationships, while enabling B2C and B2B e-commerce for diverse customer segments.
This project aims to develop an all-in-one platform designed to streamline the client’s end-to-end operations, including sales and lead management, project management, procurement, supply chain management, and customer relationship management. The platform will also enable both B2C and B2B e-commerce functionality on the front end, offering a seamless experience for various customer segments for retails, PMC and Bulk buyers.
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Sales and Lead Management: Comprehensive tools for tracking leads, managing sales pipelines, and optimizing customer interactions.
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Project Management: Real-time tracking of project milestones, timelines, and deliverables for FF&E projects, from design through to delivery.
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Procurement and Supply Chain Management: Efficient handling of procurement processes, inventory tracking, and logistics management to ensure timely delivery. Including international and domestic logistics management.
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Customer Relationship Management: An integrated CRM system for managing client relationships, ensuring high levels of customer satisfaction.
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Inventory and Warehouse Management: Effective and real time inventory management along with warehouse management and tracking.
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B2C & B2B E-commerce Enablement: A user-friendly e-commerce interface tailored to both individual consumers and business clients, enabling online sales, customized product catalogs, and order tracking.
Problem Statement & Challenges
We created a detailed project roadmap through thorough discovery, guaranteeing clear direction from conception to completion and successfully addressing all usability and compliance issues.
Prior to starting the project, the client presented the following difficulties for us to overcome:
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Understanding and defining the complete lifecycle from design to delivery processes.
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Technically implementing the project management process for FF&E, which is generally having thousands of products to be quoted, get approval, and initiate the procurement process.
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International shipping management module and tracking of deliverables through system.
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Real time order management along with warehouse inventory management, tracking all SKU’s as well as processing orders to vendors for specialized products.
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Simple modules for shipping logistics management, proforma invoices, and project management.
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Thorough product management, based on the specifications supplied by the franchisee (hotel franchises such as Marriott, Holiday Inn, etc.), for both design services and retail.
By effectively handling these difficulties, a reliable and user-friendly website that satiated the client’s needs was created.
Project Approach / Solution
We conduct a thorough analysis of client needs, focusing on FF&E design, procurement, and supply chain logistics. Our team observes operations onsite, develops prototypes based on insights, and refines solutions with client feedback. We design scalable, API-driven front-end solutions that integrate e-commerce, project management, and supply chain functions for efficiency.
Key Benefits
Result
The project successfully created an all-in-one platform that simplified end-to-end operations, resulting in a 30% reduction in manual tasks and a 40% increase in lead conversion rates. Improved project management capabilities facilitated collaboration, resulting in a 25% reduction in project completion times.
The automated procurement process reduced order processing times by 35%, while supply chain visibility decreased stock outs by 20%. The introduction of B2C and B2B e-commerce functionalities boosted online sales by 50% in the first quarter. Overall, the platform achieved a positive ROI within six months, significantly enhancing customer satisfaction and operational efficiency.
Services Offered
Technology Used
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