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Project Objectives

This project aims to develop an all-in-one platform designed to streamline the client’s end-to-end operations, including sales and lead management, project management, procurement, supply chain management, and customer relationship management. The platform will also enable both B2C and B2B e-commerce functionality on the front end, offering a seamless experience for various customer segments for retails, PMC and Bulk buyers.

  • Sales and Lead Management: Comprehensive tools for tracking leads, managing sales pipelines, and optimizing customer interactions.
  • Project Management: Real-time tracking of project milestones, timelines, and deliverables for FF&E projects, from design through to delivery.
  • Procurement and Supply Chain Management: Efficient handling of procurement processes, inventory tracking, and logistics management to ensure timely delivery. Including international and domestic logistics management.
  • Customer Relationship Management: An integrated CRM system for managing client relationships, ensuring high levels of customer satisfaction.
  • Inventory and Warehouse Management: Effective and real time inventory management along with warehouse management and tracking.
  • B2C & B2B E-commerce Enablement: A user-friendly e-commerce interface tailored to both individual consumers and business clients, enabling online sales, customized product catalogs, and order tracking.

The project will create a comprehensive platform to streamline end-to-end operations including sales, project management, procurement, supply chain, and customer relationships, while enabling B2C and B2B e-commerce for diverse customer segments.

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Problem Statement & Challenges

We created a detailed project roadmap through thorough discovery, guaranteeing clear direction from conception to completion and successfully addressing all usability and compliance issues.

Prior to starting the project, the client presented the following difficulties for us to overcome:

  • Understanding and defining the complete lifecycle from design to delivery processes.
  • Technically implementing the project management process for FF&E, which is generally having thousands of products to be quoted, get approval, and initiate the procurement process.
  • International shipping management module and tracking of deliverables through system.
  • Real time order management along with warehouse inventory management, tracking all SKU’s as well as processing orders to vendors for specialized products.
  • Simple modules for shipping logistics management, proforma invoices, and project management.
  • Thorough product management, based on the specifications supplied by the franchisee (hotel franchises such as Marriott, Holiday Inn, etc.), for both design services and retail.

By effectively handling these difficulties, a reliable and user-friendly website that satiated the client’s needs was created.

Project Approach / Solution

We conduct a thorough analysis of client needs, focusing on FF&E design, procurement, and supply chain logistics. Our team observes operations onsite, develops prototypes based on insights, and refines solutions with client feedback. We design scalable, API-driven front-end solutions that integrate e-commerce, project management, and supply chain functions for efficiency.

Analysis and Requirement Gathering

We conduct a thorough analysis of the client's needs, focusing on FF&E project scope, design, procurement, and supply chain logistics. Key stakeholders are engaged to understand workflows and challenges.

Onsite Deployment for In-Depth Understanding

A team is deployed onsite to observe operations firsthand, enabling a detailed understanding of project nuances and ensuring alignment with client objectives.

Prototype Design & Conceptualization

We develop and iterate design prototypes based on insights, creating mockups for e-commerce, project management, and FF&E workflows, refining the solution with client feedback.

Solution Design and Development

After prototype approval, we design and develop a scalable solution integrating e-commerce, project management, and supply chain functionalities tailored to the FF&E process.

API-Based Front-End Development

We build responsive front-end interfaces that connect seamlessly with backend systems via APIs, enabling real-time data exchange. This ensures efficient performance and a user-friendly experience.

Rewards System

The rewards and points system was revamped to offer more flexibility for clubs to customize their promotions and for users to redeem rewards more easily.

Integration of Social Features

The social networking feature was enhanced to allow users to sync their contacts, see where their friends are clubbing, and plan outings together, promoting higher engagement.

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Key Benefits

Streamlined Workflow

Efficient processes shorten the time from design to delivery, improving project timelines.

Accurate quoting and procurement

Using centralized data reduces errors in product selection and pricing, ensuring budget adherence.

Real-Time Tracking

Proactive inventory and shipment management is made possible by increased visibility provided by tracking modules.

Improved Inventory Management

Real-time SKU tracking ensures optimal stock levels and reduces delays in order fulfillment.

Enhanced Collaboration

Integrated communication tools improve coordination between designers, clients, and vendors.

Customer satisfaction

On-time and accurate deliveries meet client expectations, resulting in long-term relationships.

Regulatory Compliance

Ensures adherence to international shipping regulations, mitigating risks associated with logistics.

Data-Driven Insights

Analytics capabilities support informed decision-making and process improvements.

Customizable Solutions

Tailored modules address specific needs of various hotel franchisees, ensuring satisfaction.

Result

The project successfully created an all-in-one platform that simplified end-to-end operations, resulting in a 30% reduction in manual tasks and a 40% increase in lead conversion rates. Improved project management capabilities facilitated collaboration, resulting in a 25% reduction in project completion times.

The automated procurement process reduced order processing times by 35%, while supply chain visibility decreased stock outs by 20%. The introduction of B2C and B2B e-commerce functionalities boosted online sales by 50% in the first quarter. Overall, the platform achieved a positive ROI within six months, significantly enhancing customer satisfaction and operational efficiency.

Services Offered

  • Design & Prototyping
  • Front-End Development
  • Back-End & API Development
  • QA and Software Testing
  • DevOps & Deployment

Technology Used

  • Laravel (Admin Panel)
  • Lumen (API Development)
  • PostgreSql, MongoDB, Redis (Databases)
  • Laravel (Front-end using API)

Next Project

Ecommerce

Bring To Me App
India
Second, B-201, Devarc Mall, S.G. Highway, Satellite, Ahmedabad, Gujarat, 380015
Dubai
604, Westburry Office Towers, Marasi Dr, Business Bay, Dubai, UAE
USA
499, N. Canon Drive, Suite 215, Beverly Hills CA 90210 USA
Australia
55 Queens Rd, Melbourne VIC 3004, Australia

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