Patient Management App for Eye Surgeons

The client, a global leader in ophthalmic optics and visual health services was looking for a solution with an appointment booking system to simplify business processes and enhance the overall customer experience.

Project Brief

IndiaNIC was contacted by the client to develop a highly functional native Android and iOS app. The main purpose of opting for an appointment booking app was to view, monitor & control customer information and provide an engaging and user-friendly app platform to increase customer retention.

The Problem

Deploying a secure patient management app for enhanced customer experience.

With the fact that over 75% of internet traffic comes from mobile devices, it is not hard to imagine the importance of having a custom mobile app. The client realized that the time was right to have a user-centric approach that lets users book an appointment for a range of ophthalmic optic services with the click of a button. Also, the client wanted to give utmost importance to the data privacy of patients and ensure that the app works seamlessly with their multiple websites. They were finding it hard to manage the patients and looking for improvisation on this front.

Our Strategy

A strategic consultation helped the team understand the client’s project requirements. We made suggestions, designed a roadmap explaining features and core functionalities of the app that could meet their business needs. Our Android and iOS developers carried out feasibility tests, considering the data privacy of patients, to ensure that the mobile app would be fully functional as per the requirements. Using Agile methodology, we developed a custom appointment booking app along with multiple features like calendar management for admin, product/ service listings with quick viewing capabilities.

Key Benefits

  • A custom-developed patient management app helps in growing patient base given the ever-increasing mobile usage.
  • Patients can book appointments on-the-go through smartphones.
  • Businesses can promote their other services, offers in the most effective way to the targeted users.
  • Patient list and calendar management features can streamline patient management process and improves quality customer service.
  • A custom mobile accelerates efficient user engagement that fosters better customer satisfaction.
  • Instant information and data (reports) sharing is always welcomed by app users.

A dedicated team of experts collaborated with Essilor to deliver a scalable appointment booking app platform in visual healthcare domain.

Results

We helped create a secure, scalable and portable solution that secured customer information globally for multiple websites. We delivered a digital app in a short time which proved to be of great help in enhanced customer engagement, customer retention, and new customer acquisition.

Technology Used

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