Genieverse
- CATEGORYTravel · GDS Automation
- CHANNELSWeb · Mobile · WhatsApp
- COMPLIANCEGDPR · Zero data storage
- BEST FORTravel agencies, DMCs, TMCs
An AI platform that replaces cryptic GDS codes with natural language — automating bookings, refunds, reissues, and queue management across Amadeus, Sabre, Travelport, and NDC rails.
Say goodbye to GDS codes.
Travel agencies still live inside cryptic green-screen GDS terminals — a 50-year-old UI gating billions in bookings. Genieverse replaces the terminal with a chat box. See how it fits an agency stack in our travel industry work or our AI agents practice.
Paste an email, say a sentence, drop an itinerary — Genieverse converts it into GDS actions, validates fare rules, and executes bookings, refunds and reissues in seconds. It watches queues overnight to prevent missed tickets, and routes insights to a dashboard your ops director actually opens.
Net impact: up to 30% of lost bookings recovered, three hours of daily agent time returned, and a support queue that stops bleeding at 2am.
The travel desk, mid-shift.
The natural-language terminal, the unified PNR builder, and the dashboard ops teams live inside every day — all running over the same GDS rails you already pay for.
What Genieverse ships on day one.
Every capability below is live in production — not a roadmap bullet or a demo path. Scoped, built, and measured.
- 01 · FEATURE
Natural-language GDS
Plain English (or email text) converted to valid GDS actions — no codes, no cheat sheets, no training week for new agents.
- 02 · FEATURE
PNR builder
Create, update, cancel itineraries across flights, hotels, cars, and cruises in a single workflow. No tab juggling between systems.
- 03 · FEATURE
RefundBot
Eligibility checks across multiple systems in 2 seconds — down from 90 seconds of manual lookup per ticket.
- 04 · FEATURE
Reissue manager
Ten-second ticket reissues with auto fare recalculation. Captures every allowable difference, every time.
- 05 · FEATURE
Queue automation
Continuous overnight monitoring of GDS queues. Prevents 95% of missed tickets and the refunds that follow them.
- 06 · FEATURE
WhatsApp Genie
Full booking, refund, and reissue actions from WhatsApp — the channel your clients already live in.
Four metrics agencies took to the CFO.
Measured across live deployments at boutique, enterprise, and corporate travel desks. For the data-platform play, see our BI & analytics work.
Wired into every rail that matters.
A single control plane over legacy GDS, modern NDC, bedbanks, and the DMC contracts that never made it into a standard integration.
For travel teams who live between tabs.
From boutique DMCs to global TMCs — Genieverse meets agents where they work and collapses the tool stack down to conversation.
- 01 · FIT
Travel agencies & OTAs
Recover 30% of lost bookings, cut agent onboarding from weeks to a day, and open a WhatsApp channel that actually closes deals.
- 02 · FIT
Tour operators & consortia
Multi-segment itineraries assembled, priced, and booked in one conversation. Contract intelligence surfaces eligible rates automatically.
- 03 · FIT
Corporate travel desks
Policy-bound bookings with NDC fares surfaced correctly, refund rules enforced, and a dashboard finance can actually read.
Replace the green screen this quarter.
Book a live demo on your own PNRs. We'll show you the time difference on a real ticket reissue in under fifteen minutes — then scope a rollout.