Kotak Mahindra Bank Limited reached out to us with the idea of creating a mobile application that will serve all collection agents of the bank. It wanted to minimize the paperwork and automate conventional methods of interaction between agents and donors. The efforts were also geared towards strengthening relationships between the bank and agents. Prior to the inception of this concept, the bank deployed several modes of offline donations like Cheque/DD/Cash. The most challenging part of the development process was to create a reliable, secure and flexible application that stores data of the bank’s elite Institutional/Charitable account holders, thus, enabling agents to eliminate the hassle of tedious and redundant paperwork by managing data of donors through direct contact.
We approached the development process by segmenting the project into multiple phases. We analyzed the project requirements and possibilities by bringing together technology consultants and development experts from a diverse talent pool. We then carried out a detailed feasibility test, where we undertook detailed app development requirements. Based on the analysis and study phase, we deployed strategies that minimized the development cost and time. We developed the Android version of the TASC application. The app was aimed at centralizing the process of collecting and tracking donations from donors. We also provided back-end panel for institutions to manage their collection agents and send requests to the bank’s super-admin for generating 80G certificate.
The TASC application was successfully developed for the bank’s elite Institutional/Charitable account holders. The application was bolstered with requisite security features eradicating any security concerns threatening mobile based operations.
ROI and Benefits
The inception of TASC application has given KMBL a competitive edge in its business sector. Improved interaction through an intuitive mobile application has minimized hassles of paperwork creating a secure platform for agents and donors. It has also enabled banks to get real-time donation updates from agents. The application is robust in both design and functionality making it reliable in the financial arena.
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